RETURN POLICY
Core Return Principles
1. User-oriented: We always adhere to the user-first service concept, try our best to fully meet customers’ legitimate and reasonable return demands, and continuously optimize the whole post-purchase service experience to solve users’ shopping worries.
2. Objectivity standard: All return validations and audit results depend entirely on the actual integrity, physical state and quality condition of returned products, maintaining objective and fair judgment all the time.
3. Efficient processing: After receiving complete returned items, we will arrange professional goods inspection, information verification and follow-up service procedures in a timely and practical manner to shorten the service cycle properly. All formal return applications require original intact products, complete supporting packaging and accessories, with no artificial damage, no use traces and no external contamination of any kind.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
1. User-oriented: We always adhere to the user-first service concept, try our best to fully meet customers’ legitimate and reasonable return demands, and continuously optimize the whole post-purchase service experience to solve users’ shopping worries.
2. Objectivity standard: All return validations and audit results depend entirely on the actual integrity, physical state and quality condition of returned products, maintaining objective and fair judgment all the time.
3. Efficient processing: After receiving complete returned items, we will arrange professional goods inspection, information verification and follow-up service procedures in a timely and practical manner to shorten the service cycle properly. All formal return applications require original intact products, complete supporting packaging and accessories, with no artificial damage, no use traces and no external contamination of any kind.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.