QUERY HUB
◆ What scenarios support after-sales application?
After-sales services are available for non-artificial product damage, package missing items, wrong goods delivery and order information inconsistency. All applications need to be attached with real proof materials.
◆ Why is my after-sales application rejected?
Common rejection reasons include incomplete proof, expired application cycle, man-made product damage and inconsistent order information.
◆ Can I reapply if the after-sales request fails?
If the application is rejected due to incomplete materials, you can supplement the proof and re-submit the application for review.
◆ How to check after-sales processing progress?
All after-sales orders have independent progress pages, which support real-time query of review, processing and completion status.
After-sales services are available for non-artificial product damage, package missing items, wrong goods delivery and order information inconsistency. All applications need to be attached with real proof materials.
◆ Why is my after-sales application rejected?
Common rejection reasons include incomplete proof, expired application cycle, man-made product damage and inconsistent order information.
◆ Can I reapply if the after-sales request fails?
If the application is rejected due to incomplete materials, you can supplement the proof and re-submit the application for review.
◆ How to check after-sales processing progress?
All after-sales orders have independent progress pages, which support real-time query of review, processing and completion status.